No Offer No Pay – Applicable to ALL Properties
If before 7 days of commencement of lease agreement:
- you received confirmation that you are not accepted from any institution in the city of the property booked and
- within 24 hours of receiving university’s non-acceptance confirmation, you are required to send a written email requesting for cancellation to reservations@ysuites.co with the following information:
- Reservation Number & Property booked
- Proof of rejection letter/confirmation from an institution under the relevant cities
No Visa No Pay – Applicable to ALL Properties
If before 7 days of commencement of lease agreement:
- You are refused a visa to study in Australia by the Department of Home Affairs (DHA) and
- within 24 hours of receiving DHA refusal, you are required to send a written email requesting for cancellation to reservations@ysuites.co with the following information:
- Reservation Number & Property booked
- Proof of DHA refusal letter/confirmation.
If before 7 days of commencement of lease agreement:
- Your Visa is still on Pending/Processing stage, you are required to send a written email requesting for cancellation to reservations@ysuites.co with the following information:
- Reservation Number & Property booked
- Proof of Pending/Processing stage screenshot from the DHA website.
Terms & Conditions:
After all the information is well-received and verified, you will then be formally advised that your lease agreement cancelled without penalty and will be guided on refund process.
If this information is received after the specified timeframe, you will not be eligible for the refund policy and will follow our Standard Cancellation Policy.
No Offer No Pay & Pending Visa No Pay for all properties properties.
No Visa No Pay applicable for all properties.
Selected Room Type Is Unavailable
Y Suites may also provide the flexibility to refund the Payable Deposit if the reservation is cancelled by us if the selected room type is unavailable.
For all other reasons for cancellation of reservation
- The Advance Deposit, including the AU$55.00 fee for the Shower Curtain and Mattress Protector, will be retained as it is non-refundable.
- If your reservation is for Y Suites on Gibbons, Y Suites on Margaret, or Y Suites on Regent, the Payable Deposit will be retained as it is non-refundable.
Note: *The Cancellation Policy is applicable only to new students with a booking who have not previously stayed with us. Please be informed that once your contract commences, this policy no longer applies.
For any additional cancellation reasons not covered in the above clauses, please contact us reservations@ysuites.co to discuss further.
